Privacy Policy EW77 – Member Personal Data Protection

1 Introduction & Scope of This Policy

EW77 is an online betting platform operator serving users in Malaysia. In the course of daily platform operations, we need to collect and process certain personal information from our members. This Privacy Policy applies to all information you provide to us through any channel, including:

• EW77 official website at ew77.vu
• EW77 mobile app for Android and iOS
• Customer support channels including live chat and email
• Any other interactions with the ew77 platform

As a data controller, ew77 is responsible for ensuring your personal information is processed lawfully, fairly, and transparently in accordance with applicable data protection principles in Malaysia.

2 Personal Information We Collect

EW77 only collects information necessary to provide a safe, efficient service that meets legal requirements. The following are the types of information we collect:

During the identity verification (KYC) process, we may request copies of identification documents and proof of address. These documents are stored in a secure environment and accessed only by authorized personnel.

3 How We Use Your Data

EW77 uses your personal information only for legitimate and relevant purposes. We do not process your data beyond what is necessary for the following purposes:

• Account management: Creating, verifying, and managing your member account, including a secure login process.
• Transaction processing: Handling deposits, withdrawals, and any other financial transactions related to your account.
• Identity verification: Carrying out KYC procedures required by law to prevent money laundering and identity fraud.
• Service provision: Allowing you to access all features and games on the EW77 platform seamlessly.
• Customer support: Responding to enquiries, resolving issues, and providing the assistance you need.
• Platform security: Detecting and preventing fraudulent activity, hacking, and other security threats.
• Responsible gambling: Monitoring gameplay patterns to identify signs of problem gambling and offer assistance when needed.
• Legal compliance: Fulfilling legal and regulatory obligations applicable to the operation of the EW77 platform.

We will not use your data for third-party marketing purposes without your explicit consent. Any marketing communications from EW77 itself will always include an option to unsubscribe.

4 Sharing Information with Third Parties

EW77 does not sell or rent member personal data to any third party. However, in the course of platform operations, we may need to share certain information with the following parties in limited situations:

• Payment service providers: Transaction information required to process deposits and withdrawals through approved channels.
• Technology service providers: Companies that help us manage infrastructure, security, and cloud services — subject to strict confidentiality agreements.
• Regulatory body: Information required by law or pursuant to a valid court order in Malaysia.
• Anti-fraud agencies: In cases of suspected fraud or money laundering, relevant information may be shared with the appropriate authorities.

5 Data Security Measures We Take

The security of your personal data is EW77's highest priority. We implement multiple layers of technical and organisational safeguards to protect your information from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL encryption: All data transmitted between your device and ew77's servers is protected with bank-grade encryption.
• Two-factor authentication (2FA): An additional security layer requiring verification via your mobile device during login.
• 24/7 monitoring: An automated monitoring system that detects suspicious activity in real time and immediately alerts our security team.
• Secure servers: Data is stored in data centers equipped with strict physical and digital access controls.
• Regular security audits: EW77 conducts regular penetration testing and security audits by independent experts.
• Staff training: All ew77 staff who handle personal data are required to undergo regular privacy and security training.

While we take all reasonable steps to protect your data, no system is entirely free from risk. In the event of a data breach affecting your information, ew77 will notify you promptly and take appropriate remedial action.

6 Cookies & Tracking Technologies

The ew77 platform uses cookies and similar tracking technologies to enhance user experience and ensure platform security. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
• Performance Cookies: Collecting anonymous information about how you use the platform to help us improve our services.
• Functional Cookies: Saving your preferences such as language and display settings to provide a more personalised experience.
• Security Cookies: Helping identify suspicious activity and protecting your account from unauthorised access.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and your experience on the EW77 platform.

7 Your Rights as an EW77 User

Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding the personal data we hold. EW77 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the ew77 support team via live chat or email. We will process your request within 14 business days.

8 Data Retention & Deletion

EW77 only retains your personal data for as long as necessary to fulfill the purpose for which it was collected, or as required by Malaysian law. Retention periods vary by data type:

• Active account data: Retained for the duration your account is active and for 7 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in line with Malaysian financial legal requirements.
• Security logs: Retained for 90 days to assist investigations in the event of a security incident.
• Customer support data: Retained for 3 years after case resolution.
• Cookies and session data: Expires automatically according to preset configurations, typically between 30 minutes and 12 months.

Once the retention period expires, your personal data will be securely deleted or anonymised so it can no longer be linked to you.

9 Children's Privacy & Protection of Young Persons

The EW77 platform is for users aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

Should we discover that a minor's personal information has been collected without our knowledge, that data will be deleted immediately and the associated account will be terminated. ew77 employs an age verification system during registration and reserves the right to request additional proof of age at any time.

10 Amendments to This Privacy Policy

EW77 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. The date of the latest update will always be shown at the top of this page.

For significant changes, ew77 will notify members via in-platform notifications or their registered email address at least 14 days before the changes take effect. Continued use of the ew77 platform after any amendments are published will be considered acceptance of the updated policy.

We encourage you to review this page periodically to stay informed about how we protect your information. Version history of the Privacy Policy is available upon request through our support channels.

11 How to Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, the EW77 data protection team is ready to assist:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the ew77 platform.
• Email: [email protected] — response time within 24 business hours.

For formal complaints relating to data protection that our team is unable to resolve, you have the right to submit a complaint to Malaysia's Department of Personal Data Protection (JPDP), the regulatory authority for the Personal Data Protection Act 2010.

We are committed to responding to all privacy-related enquiries thoroughly and within a reasonable timeframe. Your trust is EW77's most valuable asset.